❓ Frequently Asked Questions

Why should I trim the hair on my pet’s paws?
Overgrown paw hair hides the natural ridges that give traction. This makes pets slip more on hardwood or tile, traps dirt and salt, and can cause odors. Trimming restores grip, keeps paws cleaner, and makes steps safer.

Is it safe? Can I hurt my pet?
Yes — SureStep™ was designed for safe, gentle trimming. The LED light shows where fur ends and skin begins, while the rounded stainless blade glides smoothly without sharp edges that pull or nick.

Will it overheat like other clippers?
No. The compact motor runs cool and quiet (~35 dB). Even during longer sessions, the blade stays comfortable to the touch.

Will my pet be scared of it?
Most pets relax after a few short tries. The motor is whisper-quiet compared to loud clippers, and the smooth glide doesn’t tug at fur. Start with a 3-second trim, reward with a treat, and build up from there.

Does it work for cats as well as dogs?
Yes — SureStep™ is designed for both. Pet parents use it on doodles, retrievers, spaniels, Persians, Maine coons, and more. It’s compact enough for cats, strong enough for dogs.

Can it be used on sensitive or senior pets?
Yes. The low vibration and rounded blade are especially helpful for older pets who need steady footing or are more sensitive to noise.

What about puppies or kittens?
SureStep™ is safe for all life stages. Young pets adapt quickly when trimming is introduced as part of normal care.

How do I clean it?
The trimmer head is rinse-safe (IPX4). Wash under running water, wipe dry, and add a drop of oil if needed.

How long does the battery last?
Up to 90 minutes per charge. The LED display shows battery level so you’ll never get caught mid-trim — and you can keep trimming while it’s plugged in.

How often should I trim my pet’s paws?
It depends on the breed and lifestyle. Active pets or long-haired breeds may need trims every 2–3 weeks, while shorter-haired pets may only need it monthly.

Can I use it on other areas?
Yes — while designed for paws, the rounded blade is also useful for detail work around the face, ears, and sanitary areas.

Does it pull on thick or curly fur?
No. The stainless blade is sharp and smooth. For heavy mats, snip with scissors first, then use SureStep™ for detail work.

What comes in the box?
The SureStep™ LED Paw Trimmer, USB charging cable, cleaning brush, lubrication oil bottle, and quick-start guide.

Do I need replacement blades?
With proper care (cleaning + oiling), blades last a long time. Replacement heads will be available in our shop soon.

Can I travel with it?
Yes. It’s lightweight and USB-rechargeable, so you can pack it easily for trips.

Is shipping fast?
Yes — orders ship locally with 3–4 day delivery across the US and Canada.

What if it doesn’t work for my pet?
No worries — we offer a 30-day risk-free guarantee. If you’re not satisfied, simply return it.

If you have more questions, hit us up at moh@eoncompanion.com
Do it for them.  👉  https://eoncompanion.com/products/pets-paw-trimmer-w-led-light